Refund Policy
Last updated: 19 December 2025
This Refund Policy describes the conditions under which Offervantagepoint may issue refunds for purchases made through offervantagepoint.website. By completing a purchase, you acknowledge that you have read and agree to the terms set out below.
1. General Principles
Offervantagepoint is committed to providing high-quality online educational content. We review refund requests on a case-by-case basis and aim to resolve all disputes fairly and promptly. Refunds are not automatically guaranteed and are subject to the eligibility criteria described in this policy.
2. Eligibility for a Refund
2.1 Eligible Circumstances
A refund may be granted in the following circumstances:
| Circumstance | Condition |
|---|---|
| Technical failure preventing access | Issue reported within 7 days of purchase and not resolved within 5 business days |
| Duplicate charge | Evidence of double billing for the same product in the same billing cycle |
| Content not as described | Request submitted within 14 days of purchase with specific written explanation |
| Unauthorised transaction | Supported by documentation from your payment provider |
2.2 Non-Eligible Circumstances
Refunds will not be issued in the following situations:
| Circumstance | Reason |
|---|---|
| Change of mind after accessing content | Digital content has been consumed |
| Request submitted after 30 days of purchase | Outside the eligible refund window |
| Failure to use the service | Non-use does not constitute grounds for refund |
| Violation of Terms of Service | Access revoked due to breach of terms |
| Promotional or discounted purchases | Unless otherwise stated at time of purchase |
3. Refund Request Window
All refund requests must be submitted within 30 calendar days from the original date of purchase. Requests received after this period will not be considered, except where required by applicable consumer protection law.
4. How to Submit a Refund Request
To request a refund, contact our support team using the details below and include the following information:
| Required Information |
|---|
| Full name used at time of purchase |
| Email address associated with your account |
| Date of purchase |
| Order or transaction reference number |
| Clear description of the reason for the request |
| Supporting evidence where applicable |
You may submit your request by email at help@offervantagepoint.website or by phone at +61 2 6584 9872.
5. Review and Processing
5.1 Review Period
Upon receipt of a complete refund request, our team will review it within 5 business days. We may contact you during this period to request additional information. Failure to respond within 5 business days of our follow-up may result in the request being closed.
5.2 Decision Notification
You will be notified of the outcome of your request by email. If your request is approved, the refund will be processed to the original payment method used at the time of purchase.
5.3 Processing Timeframe
Approved refunds are typically processed within 7–10 business days from the date of approval. The time for funds to appear in your account may vary depending on your financial institution.
6. Partial Refunds
In certain circumstances, a partial refund may be offered at the discretion of Offervantagepoint. This may apply where only a portion of the purchased content was inaccessible or where a request falls outside standard eligibility criteria but merits consideration.
7. Subscription and Recurring Payments
If your purchase involves a recurring subscription:
| Scenario | Outcome |
|---|---|
| Cancellation before next billing date | No further charges; no refund of current period |
| Charge after cancellation request confirmed | Eligible for refund of the incorrectly charged amount |
| Refund of past subscription periods | Not eligible unless a billing error occurred |
To cancel a subscription, contact us before your next renewal date using the contact details provided in Section 4.
8. Chargebacks
We encourage customers to contact us directly before initiating a chargeback with their payment provider. Initiating a chargeback without first contacting Offervantagepoint may result in suspension of your account pending investigation. We will cooperate fully with payment provider dispute processes and provide all relevant transaction records.
9. Amendments to This Policy
Offervantagepoint reserves the right to update or modify this Refund Policy at any time. Changes will be published on this page with a revised "Last updated" date. Continued use of our services following any changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically.
10. Contact
For any questions regarding this policy or to submit a refund request, please reach out to us:
| help@offervantagepoint.website | |
| Phone | +61 2 6584 9872 |
| Address | Viscount Rd, Morley WA 6062, Australia |